Servion

Best Home Loan Experience

As our mortgage lending evolves to meet the needs of our growing membership, along with the increased demands on our loan servicing department, we are excited to announce a partnership with Servion, Inc. to assist in providing our members with the best home loan experience possible. Dakotaland FCU will remain your full-service lending institution, but effective May 1, 2025, the servicing of your mortgage loan is transferring to Servion, Inc. Be assured that while your mortgage will not be sold to another lender, it will now be serviced by Servion, Inc and the terms of your mortgage will remain unchanged.

Servion, Inc. is a Midwest based organization headquartered in Minnesota with nearly 40 years of experience in the mortgage business. This new partnership will elevate the time and attention given to your mortgage while maintaining the valued relationships with your local credit union staff. Our mortgage loan officers and servicing staff will continue to have access to your loan information and can address your questions and concerns as they arise.

Please note that if you are on automatic withdrawal, this will not transfer to Servion, Inc. You will need to set up the automatic withdrawal with the new servicer after the transfer date.

Q: Am I able to call my local Dakotaland Staff for loan servicing assistance?
A: Yes! We will have full access to our member’s mortgage account and able to assist you with questions. Call 800.440.6573 for assistance.

Q: Did Dakotaland “sell” my loan?
A: No, Dakotaland did not sell our member’s loans, however, we are partnering with Servion for the loan servicing component.

Q: Why did Dakotaland partner with Servion?
A: With the growth and regulatory requirements of our mortgage portfolio Dakotaland was able to expand our servicing capabilities through Servion.

Q: Will I still be able to see my home loan on my Dakotaland account?
A: Not on your Dakotaland account, but upon establishing a login to your Servion account, our members can view their loan information on-line.

Q: What hours can I access Servion Customer Service?
A: Servion customer service will be available 7:00 AM - 7:00 PM (CST) Monday-Friday at (800) 766-5626.

Q: When I completed my home loan at Dakotaland, I was under the impression it would be serviced locally. Is that not still true?
A: At the time your loan was originated, it was our intentions to service it locally. As your credit union continues to grow and evolve, we made the decision to partner with Servion to service your loan, allowing us to provide you with a higher level of quality care, and more advanced options to better provide for our membership.