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Frequently Asked Questions
Q: What is a Credit Union?

A: A credit union is a cooperative, not-for-profit financial institution organized to promote thrift and provide credit to members. It is member-owned and controlled through a board of directors elected by the membership. The board serves on a volunteer basis and may hire a management team to run the credit union. The board also establishes and revises policy, sets dividend and loan rates, and directs certain operations. The result: members are provided with a safe, convenient place to save and borrow at reasonable rates at an institution which exists to benefit them, not to make a profit.

Q: Who owns a Credit Union?

A: Most financial institutions are owned by stockholders, who own a part of the institution and intend on making money from their investment. A credit union doesn't operate in that manner. Rather, each credit union member owns one "share" of the organization. The user of credit union services is also an owner, and is even entitled to vote on important issues, such as the election of member representatives to serve on the board of directors.

Q: Are my deposit accounts insured?

A: Your deposits are federally insured up to $250,000 by the National Credit Union Administration which is the government agency that insures credit union funds.

Q: How do I know if I can be a member of Dakotaland Federal Credit Union?

A: Meet any of the following criteria, and you can open an account at Dakotaland Federal Credit Union.

1. Anyone who lives, works, worships or attends school in the following counties:

• Aurora
• Beadle
• Brookings
• Brule
• Buffalo
• Clark
• Codington
• Davison
• Deuel
• Faulk
• Grant
• Hamlin
• Hand
• Hanson
• Hyde
• Hughes
• Jerauld
• Kingsbury
• Lake
• McCook
• Miner
• Moody
• Sanborn
• Spink
• Sully


2. You're a family member of an existing member. Family member is defined as: spouse, child, sibling, parent, parent-in-law, grandparent, grandchild, stepchildren, stepparents, stepsiblings, adopted children, foster children, brother or sister in-laws, aunts, uncles, aunt-in-law, uncle-in-law, niece, nephew or cousin.

Q: How do I become a member of the Credit Union?

A: Credit unions are member-owned, not-for-profit, cooperative financial institutions. It's simple to join Dakotaland Federal Credit Union. Just stop into one of our nine convenient locations with your social security card and government issued photo ID and deposit your lifetime membership fee of $5 into a Regular Share Account. Then enjoy all the benefits that Dakotaland Federal Credit Union has to offer.

To help you make the transition from your current financial institute to Dakotaland Federal Credit Union, we've provided a quick and easy Switch Kit.

Q: How do I open an account for my minor child?

A: Dakotaland Federal Credit Union is aimed at helping our youth learn the importance of finances and encourages you to open an account in your child's name today. Minors (anyone under the age of 18) must have an account with joint ownership with an adult.

Q: Where is my closest Dakotaland location?

A: Dakotaland now has branches in eight eastern South Dakota towns: Brookings, De Smet, Huron, Madison, Mitchell, Redfield, Volga and Woonsocket. Click Here for a complete listing.

Q: Do I have to conduct business at the branch where I opened my account or can stop into any Dakotaland location?

A: You can access your Dakotaland account(s) at any one of our 9 branch locations. Stop in at our office in Brookings, De Smet, Huron North, Huron South, Madison, Mitchell, Redfield, Volga, or Woonsocket and find the same great service you have come to expect. And don't forget, a surcharge free ATM can also be found at every Dakotaland branch office.

Q: How do I find a surcharge free ATM?

A: Dakotaland Federal Credit Union owns several ATMs in the communities in which we serve. Our ATMs provide FREE, unlimited transactions when you use any Dakotaland ATM with a Dakotaland issued ATM or Check Card or an ATM within the Advantage network.
Click Here to find a location near you.

Q: What is the routing number for Dakotaland Federal Credit Union?

A: Our routing number is 291479356.

Q: How current is my banking information?

A: Your account information is updated immediately with your most recent transaction history. All transactions are processed and posted to your account in real time.

Q: Why is there a difference between my balance and my available balance?

A: Your balance is how much money you currently have in your account not counting any pending transactions. Your available balance takes into consideration all transactions that are currently pending. e*Teller will also show pending ATM card transactions.

Q: Can I get information about my account by phone?

A: Yes, we offer Touchtone Teller, a free service that provides Member Information Access 24 hours a day. Click Here for complete Instructions or give us a call during business hours to speak with a Member Services Representative at (605) 353-1800 or 1-800-440-7791.

Q: Do you offer IRAs?

A: Yes, IRAs are offered at Dakotaland. For more information, click on the Checking/Savings tab and select "IRA".

Q: How can I get a copy of a check I've written?

A: If the check cleared your account within the last 18 months you can access a check image via e*Teller by clicking on the "history" tab," finding the check you are looking for & clicking on the blue check number. This is a free service at your credit union.

Q: How can I obtain a copy of my statement?

A: If you have access to e*Teller home banking, you can look at the last five years of activity on your account and print reports by month. There is no charge for this service.

Q: What's on an e*Statement?

A: An eStatement is an exact replica of your paper statement, therefore, it contains the identical information. It's available to you 24 hours a day, seven days a week. e*Statements are stored electronically for you for at least 12 months and are available on the first day of every month. There's no waiting for the mail to arrive and it is a free service to our members.

Q: Are e*Statements safe?

A: Absolutely. In fact, your e*Statement may even be safer than a paper copy. e*Statements will never be emailed to you. Instead, it requires your very own secure e*Teller login.

Q: How do I enroll in e*Statements?

A: If you are already an e*Teller user, simply click on the e*Statement tab on the left hand side of your screen and click "sign up for e*Statements."

Q: What are Electronic Checks and how do they work?

A: In an effort to process checks more quickly, many merchants and companies have the option to convert the paper checks you write into electronic checks. It is important to know that financial institutions have no control over the use of electronic checks by the merchant you sent them to. Financial Institutions are obligated to honor a check in electronic or paper form at the time it is presented.

Q: Can I look at all of my transactions at any time?

A:Yes. Whether from your desktop computer, tablet or smartphone, your account just a few taps away. Simply download the app from iTunes, Google or Amazon. Remote deposit capture is a secure and convenient feature of the mobile banking service that allows you to scan checks remotely with your smart phone or table. You may then safely transmit the check images to your account for deposit. When the credit union receives your check image, it will be reviewed, verified and then deposited to the designated account.

Q: Are wire transfers possible to and from my account?

A: At Dakotaland, you can send and receive both domestic and international wire transfers. Click Here for complete instructions.

Q: What is e*Teller?

A: e*Teller is a tool that allows you to use a personal computer with an Internet connection to conduct your banking online. Click Here for further details.

Q: What can I do with e*Teller?

A: Use e*Teller to manage your Credit Union account(s) 24 hours a day. Anytime, anywhere you have online access to view and transact business on most all your Dakotaland accounts and it's absolutely FREE. To sign up for e*Teller, Click Here.

Q: What accounts will I be able to access through e*Teller?

A: You can access your checking, savings, investment and loan accounts from the e*Teller service. Our e*Teller product is intended to give you as much access, security and versatility as possible.

Q: How much account information can I view at once?

A: The system will automatically show the current month's transactions and information. However, by selecting "history," you can choose to view the current month, the previous 30 days, the previous 10 days, or you can choose to view your account based off a date range you select at the bottom of the account history screen. The history will archive 5 years worth of transactions.

Q: How long can I be inactive before being logged out of the e*Teller product?

A: The system will automatically log you off e*Teller after thirty minutes of inactivity.

Q: How do I get access to e*Teller?

A: Simply click on the "Register Here" button under the e*Teller icon to get started or contact a Dakotaland FCU Member Service Representative at 1-800-440-6573.

Q: What happens if I forget or lose my password?

A: Reset Your Password yourself (How?) or contact Member Services 1-800-440-6573 and we will take you through the steps needed to get back into the system immediately.

Q: How do I set up Direct Deposit?

A: We're here to make your life easier. And what could be easier than to have your paycheck automatically deposited for you every month—absolutely free.

Arrange to have your entire paycheck, pension, or other regular payment deposited directly into your Dakotaland account. Direct Deposit is safe, fast, reliable and costs you nothing. No running around. No standing in lines. No filling out deposit slips. Click Here to sign up for Direct Deposit today.

Q: What is a credit score and how do I check mine?

A: By compiling your payment history, credit card balances, auto loans, retail accounts and hundreds of other factors, the end result is a numerical score or credit report that guides lenders in the terms they offer for a variety of financial products. Most sources say that the scale ranges from 350 to 850.

• Less than 600 is bad, and you will have a very hard time getting any kind of loan.

• 600-640: You will be able to do things with this, but more than likely be plagued with very high interest rates and unattractive terms.

• 641-680: This is ok. Not the best, but far from the worst and you will be able to get decent interest rates on loans, but still not entirely desirable.

• 681-720: This is good. You should be able to get loans easily, and the higher end of this has a good chance of low interest rates.

• 720 and up: This is the credit score goal. You should be getting the best possible rates and be able to do anything you want with your credit.

You can check your credit score, free of charge by going to www.annualcreditreport.com.

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